Due to the personalized nature of our medical services and prescription medications, refund eligibility is determined on a case-by-case basis. Please review this policy carefully before purchasing.
1. Consultation Fees
Initial Consultations
Initial consultation fees are non-refundable once the consultation has been completed. If you need to cancel or reschedule:
More than 24 hours before: Full refund or free rescheduling
Less than 24 hours before: $50 cancellation fee applies
No-show: Full consultation fee is forfeited
Follow-Up Consultations
Follow-up visits included in your program subscription can be rescheduled at no charge with at least 24 hours notice.
2. Subscription Services
Monthly Subscriptions
Cancel anytime with at least 3 business days notice before your next billing date
Cancellations received within 3 days of billing will apply to the following cycle
No refunds for partial months already billed
Unused medications from the current cycle are non-refundable
How to Cancel
To cancel your subscription:
Email hello@itscor.com with "Cancel Subscription" in the subject line
Include your full name and email address associated with your account
You will receive confirmation within 1 business day
3. Medications and Products
Prescription Medications
Due to FDA regulations and safety concerns, prescription medications are non-refundable once shipped. This includes:
Hormone replacement medications
Peptide therapies
Weight loss medications (GLP-1 agonists)
Any other prescription items
Defective or Damaged Products
If you receive damaged or defective medication:
Contact us within 48 hours of delivery
Provide photos of the damaged item and packaging
We will ship a replacement at no cost or issue a full refund
Return the damaged product according to our instructions
Incorrect Orders
If we shipped the wrong medication or dosage, we will replace it at no charge. Contact us immediately upon receipt.
4. Laboratory Testing
Lab test fees are non-refundable once the test kit has been shipped or the lab visit scheduled. Exceptions:
Cancellation more than 48 hours before scheduled lab visit: Full refund
Lab error or lost sample: Free retest or full refund
Unable to draw blood (requires 2+ attempts): Full refund
5. Refund Processing
Processing Time
Approved refunds are processed within 5-7 business days
Credit card refunds may take an additional 3-5 business days to appear on your statement
You will receive email confirmation when your refund is processed
6. Medical Necessity Denials
If our physicians determine you are not a candidate for a specific treatment after your consultation:
Consultation fee is non-refundable (physician time was provided)
Any unused medication or product fees will be fully refunded
We may recommend alternative treatments or refer you to other providers
7. Adverse Reactions or Side Effects
If you experience adverse reactions to prescribed medication:
Contact your physician immediately
Do not continue taking the medication without medical guidance
Refunds are handled on a case-by-case basis depending on the situation
Medications already used are non-refundable
We may offer alternative treatments at a discounted rate
8. Pausing Services
Instead of canceling, you may pause your subscription for up to 90 days:
No charges during the pause period
Maintain your patient records and physician relationship
Resume service at any time by contacting support
Request pause at least 3 business days before your next billing date
9. Satisfaction Guarantee
We stand behind our service quality. If you are not satisfied with your care within the first 30 days:
Contact our patient advocate team
We will work with you to resolve any concerns
If we cannot resolve the issue, we may offer a partial refund (excluding medication costs)
10. Contact Us
For refund requests or questions about this policy: